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Steve Diamond Cycle Centre telephone 01896 758410

Frequently Asked Questions

How long will it take to get my bike?

If we have your bike in stock, we can arrange for same day despatch if your order is received before 11am. If we receive your order after 11am, your bike will be despatched the next working day.

If we need to order your bike, it can take a few days before we are ready to despatch it. On arrival from our supplier, your bike will be fully assembled by our mechanic and tested. We aim to despatch bikes ordered within 3-5 working days but we will keep you informed if there is a delay.

If I order a bike, will I have to assemble it?

All our bikes are fully assembled and tested prior to despatch. Please be aware that some online bike shops send their bikes out straight from the factory. This involves extensive knowledge to assemble and is not advisable.

We use oversized bike boxes for shipping out to you. The handlebars will be turned by 90 degrees and the pedals will be removed (if supplied) and then, on arrival, all you need to do is to turn the handlebars to the correct position and tighten the bolt using an allen key (4mm or 5mm depending on the bike) and attach the pedals using a 15mm spanner. Your bike will then be ready to use!
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